Capability and value-stream design
BIZBOK capability maps, heat maps and value streams that show where investment should go, separate from the org chart and the vendor list.
Business architecture · Quality · Requirements
Architect the health enterprise before you buy the system.
We turn strategy into capability maps, operating models and requirements that hold up in delivery, so federal agencies, health plans and Medicaid programs get measurable results from modernization.
Architecting Precision. Delivering Performance.
What we architect
Six services, one practice.
Twenty years of business architecture, quality management and requirements work for federal agencies and health plans, offered as six focused services.
Target operating models
Current-state assessment and future-state process design that settle what is centralized, what stays local and who decides.
Modernization roadmaps
Concepts of operations and multi-year roadmaps aligned with enterprise architecture governance, as delivered for IRS case management and IT strategy.
Requirements and traceability
Requirements governance in IBM ELM and DOORS, from stakeholder workshops to acceptance criteria, on large federal modernization programs.
Quality and delivery excellence
ISO 9001, CMMI Level 3 and AS 9100 readiness, plus a proven Service Delivery Methodology built on Baldrige criteria and PMI practice.
Performance measurement and oversight
KPI frameworks, oversight metrics and Lean Six Sigma improvement that show leadership whether programs and vendors are delivering.
The method
Strategy first. The system comes last.
Architecture is useful only when it drives decisions about funding, priorities and modernization. Each step produces something leadership can act on.
- StrategyThe goals, constraints and mandates the program actually answers to.
- CapabilitiesA one-page map of what the enterprise must do, separate from the org chart and the vendor list.
- Value streamsThe end-to-end flows the enterprise must deliver, measured from trigger to outcome.
- InformationA conceptual data architecture: the information those streams depend on, before any database is chosen.
- Operating modelCentralized, federated or hub-and-spoke, with decision rights named.
- Roadmap and governanceSequenced gaps tied to capital, contracting and an architecture board.
The toolkit
Each layer uses a recognized standard, so the work is repeatable and audit-ready.
| Layer | Standard | Used for |
|---|---|---|
| Business | BIZBOK (CBA®) | Capability maps, value streams, strategy to execution |
| Federal | FEA · agency EA governance | Alignment with enterprise and solution architecture boards |
| Process | BPMN · IBM Blueworks · SIPOC | Current-state and target-state workflows |
| Requirements | IBM ELM · DOORS | Traceability from need to acceptance criteria |
| Quality | ISO 9001 · CMMI L3 · AS 9100 | Certification readiness and process discipline |
| Improvement | Baldrige · Lean Six Sigma | Measurement, root cause and lasting gains |
Value streams we map
ApplicationDetermination
EligibilityPaid claim
Case openedCase resolved
Why it matters
Many modernization programs buy the system first and discover the capability gaps later. We map the gaps before the contract is signed, so the system is bought to fit the work.
Architecture before AI
AI is the newest system everyone wants to buy.
Agencies and health plans are being offered AI for claims, case management and customer service. AI tools fail the same way other systems do when they sit on unclear capabilities, unreliable data and undefined decision rights. The architecture work comes first.
Where it fits
Value streams
Show which steps AI can speed up and which still need human judgment.
What it needs
Data architecture
Shows whether the information AI depends on exists and can be trusted.
Who controls it
Governance
Settles who approves, monitors and overrides what the AI produces.
Where we work
Federal modernization experience, applied to health.
Two decades inside federal programs and health plans, plus commercial work in banking and global shared services.
- Federal agencies
- Health plans and FEHB
- State Medicaid programs
- Healthcare payment accuracy
- Science and research agencies
- Financial services
The principal
Dele Young, MBA, MA
Principal and Founder · Certified Business Architect (CBA®)
Dele has spent more than 20 years designing capability models, value streams, roadmaps and target operating models for federal agencies and Fortune 500 healthcare. The work turns strategy into architecture that drives funding, priorities and modernization decisions.
In health, that includes serving on the Enterprise Architecture team for the BlueCross BlueShield Federal Employee Program, the nation's largest private health plan, and delivering case-management and disability-services business architecture for state Medicaid programs. Dele also advises an AI-native healthcare payment-accuracy company on business architecture, go-to-market and certification readiness for Medicaid, managed care and CMS buyers.
On the federal side, Dele led business architecture for IRS Enterprise Case Management, designed the oversight performance framework for FEMA's 68 Write Your Own insurance carriers, and built the Enterprise IT strategy and Concept of Operations adopted by IRS leadership for two operating divisions.
Agencies and organizations served
- IRS
- Treasury
- DHS
- FEMA
- CMS
- NIH
- NASA
- FAA
- Dept. of Education
- BCBS FEP
- CareFirst
- State Medicaid
20+years in business architecture and quality management
$6M+in documented cost savings for clients
$4.6Mfive-year savings found at NIH; procurement cycle cut from 90 to 45 days
100%first-time pass rate across 22 ISO 9001 and 2 AS 9100 reviews
Credentials
- Certified Business Architect (BIZBOK®) Business Architecture Guild
- Certified CMMI Associate ISACA / CMMI Institute
- Baldrige Examiner, former Maryland Performance Excellence
- MBA, Strategic Management University of Baltimore
- MA, Economics Penn State
- BS, Economics George Mason University
- Executive International MBA Certificate Georgetown
Start with a briefing
Should architecture or the system buy come first?
A 45-minute working session on your modernization goals, your capability gaps and the right order of work. You leave with a clear answer.
- dele@healthbusinessarchitects.com
- Based in
- Rockville, Maryland